Welcome to the FTS Helpdesk

To streamline support requests and better serve you, we use a support ticket system. Every request is assigned a unique ticket number, which you can use to track its progress and responses online. We also keep a complete history of all your support requests for your reference. A valid email address is required to submit a ticket.

Our standard support hours are Monday through Friday, 9:00 AM to 5:00 PM Eastern Time, excluding holidays.

Outside of these hours, our on-call technician monitors all incoming tickets for service emergencies, such as phones being offline or urgent call routing changes. Non-emergency tickets will be addressed on the following business day.